Administering Cisco Unity Connection
[ Course No. AUCv7.0 - 2 Days ]

• COURSE OVERVIEW

AUC v7.0 is a 2 day course that is designed to provide the learner with the knowledge to administer and manage Cisco Unity Connection release 7.0.

• AUDIENCE

The audience for this course is as follows:

• System administrators: People responsible for the day-to-day management of corporate messaging systems
• IT Professionals looking to gain a working knowledge of Unity Connection administration

• OBJECTIVES

This course prepares the learners for these tasks by meeting the following objectives:

• Introduction to Unity Connection and Deployment Models
• Configuring Users and Contacts
• Implementing Features
• Using Cisco Unity Connection Applications, Tools and Reports

• PREREQUISITES

The knowledge and skills that a learner must have before attending this course are as follows:

• Basic knowledge of IP and networking is suggested, but not required.

• COURSE OUTLINE

Introduction to Cisco Unity Connection

• Features and capabilities
• Deployment models
• Review of PIMG, TIMG, VPIM and Digital Networking
• Active/Active High Availability
• Navigating Cisco Unity Connection
• Understanding Call Handlers, Users and Call Flow

Configuring Users and Contacts

• Understanding and configuring users and contacts
• Managing multiple users
  • Importing users using AXL
  • Importing users using LDAP
  • Importing users using the Bulk Administration Tool

Implementing Features

• Implementing the Dial Plan
  • Creating and assigning partitions and search spaces
  • Dial plan considerations
• Understanding User Features
• Managing Individual Users
  • Find individual users
  • Edit user basics
  • Configure password settings
  • Reset user passwords
  • Assign additional roles
  • Configure user MWI settings
  • Configure user transfer rules
  • Manage message settings
  • Configure call input
  • Edit and review mailbox settings, quotas, and status
  • Configure the playback message settings
  • Configure the send message settings
  • Edit message actions
  • Configure notification devices
  • Configure alternate extensions
  • Configure alternate names
  • Creating private distribution lists
  • Editing external service accounts
  • Editing SMTP proxy addresses
  • Review of voice recognition features
• Accessing Voice Messaging and User Features
  • Accessing Voice Messaging
  • Review of the Phone View features
  • Implementing ViewMail for Outlook
  • Personal Communications Assistant ? Unity Inbox
  • Personal Communications Assistant ? Unity Assistant
  • Personal Communications Assistant ? Personal Call Transfer Rules
  • Accessing Voice Messaging using RSS feeds
  • Implementing Secure Messaging
• Managing Distribution Lists
  • System Distribution Lists
  • Private Distribution Lists

Using Cisco Unity Connection Applications, Tools and Reports

• Designing an Audiotext Application
  • Configuring an Audiotext Handler
  • System Call Handlers
  • Interview Handlers
  • Director Handlers
  • Greeting Administrator
• Cisco Unity Connection Tools and Reports
  • Bulk Edit Utility
  • Remote Port Status Monitor
  • Port Monitor
  • Disaster Recovery Tool
  • Unity Connection Reports

Lab Outline

• Module 1: Introduction to Cisco Unity Connection
  • Lab 1-1: Verify Connectivity and Call Flow
  • Lab 1-2: Verify and Configure Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
• Module 2: Configuring Users and Contacts
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
• Module 3: Implementing Features
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Integrated Messaging and User Features
• Module 4: Using Cisco Unity Connection Applications, Tools and Reports
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Cisco Unity Connection Tools and Reports