Microsoft Certified Desktop Support Technicians (MCDSTs) have the technical and customer service skills to troubleshoot hardware and software operation issues in Microsoft Windows environments.
| Core exams: (two exams required) | ||
| Exam | Course Code | Course Name |
| 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System | 2261 | Supporting Users Running Microsoft Windows XP Desktop Operating Systems (3 days) |
| 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System | 2262 | Supporting Users Running Applications on Microsoft Windows XP (2 days) |
