Repeat for Free
A student may repeat any desktop or technical class at no charge as
long as it is on our public schedule and there is space available. The student
may either reuse the course materials they received in the original class or
purchase new courseware.
Double Guarantee
Students who are not completely satisfied with the training they
receive at Knowlogy may receive a refund of course fees AND take any other class
of equal or lesser value. The other class must be offered on our public
schedule. Claims under this guarantee must be submitted in writing within 10
business days of the close of class, and include the specific circumstances
regarding the claim. We are unable to assume responsibility for circumstances
beyond our control.
Technical Certification Guarantee
As a safeguard for businesses that encourage technical
certifications, Knowlogy offers the technical certification guarantee. If an
employee voluntarily leaves an organization within six months of earning a
technical certification, the organization may send their replacement to Knowlogy
for a free repeat of the certification classes. The organization may reuse the
course materials the student received for the original classes or purchase new
materials for the replacement. The classes must be offered on our public
schedule.
Upgraded Software Guarantee
If a course becomes publicly available on a new technology within
90 calendar days of a student completing a course on the previous version, the
student may take the updated version of the course, including courseware at 50%
off list price.