The Microsoft Certified IT Professional: Consumer Support Technician (MCITP: Consumer Support Technician) credential is the premier certification to highlight and validate your expertise and skill set in a job role supporting a broad range of consumer desktop operating systems, desktop applications, mobile devices, networking, and hardware support issues related to the Windows Vista operating system. This certification is the right option for you if your interest lies in home user support or consumer retail support.

The MCITP: Consumer Support Technician credential is part of the new generation of Microsoft certifications, which separates validation of technology and professional skills, providing a more relevant, flexible, and cost-effective way to validate core technical, professional, and architectural skills. This certification requires a periodic update to demonstrate that your knowledge of technology and best practices is current.

• 70-620: TS: Microsoft® Windows Vista™, Configuration

• 70-623: Pro: Supporting and Troubleshooting Applications on a Microsoft® Windows Vista ™ Client for Consumer Support Technicians

• 5118: Maintaining and Troubleshooting Windows Vista Computers (3 days)
• 5119: Supporting the Windows Vista Operating System and Applications (2 days)