Knowlogy's Guarantees

Repeat for Free

A student may repeat any desktop or technical class at no charge as long as it is on our public schedule and there is space available. The student may either reuse the course materials they received in the original class or purchase new courseware.

Double Guarantee

Students who are not completely satisfied with the training they receive at Knowlogy may receive a refund of course fees AND take any other class of equal or lesser value. The other class must be offered on our public schedule. Claims under this guarantee must be submitted in writing within 10 business days of the close of class, and include the specific circumstances regarding the claim. We are unable to assume responsibility for circumstances beyond our control.

Technical Certification Guarantee

As a safeguard for businesses that encourage technical certifications, Knowlogy offers the technical certification guarantee. If an employee voluntarily leaves an organization within six months of earning a technical certification, the organization may send their replacement to Knowlogy for a free repeat of the certification classes. The organization may reuse the course materials the student received for the original classes or purchase new materials for the replacement. The classes must be offered on our public schedule.

Upgraded Software Guarantee

If a course becomes publicly available on a new technology within 90 calendar days of a student completing a course on the previous version, the student may take the updated version of the course, including courseware at 50% off list price.