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Apollo 13 Simulation Workshop


[ Course No. Apo13Sim - 1 Day]

  • COURSE OVERVIEW

During this highly interactive workshop, students will have an opportunity to participate in a business simulation called “Apollo 13: An ITSM Case Experience®”. In this engaging simulation, participants will see, feel and experience the benefits of applying ITIL® and project management best practices. Participants experience what it takes to successfully implement process-based methodologies that align services with business goals, reduce service delivery costs, and send customer satisfaction skyrocketing!

  • Learning Objectives

  • Apply ITSM processes (design, implement, monitor and improve)
  • Better understand continuous improvement concepts
  • Learn the importance of process roles and responsibilities
  • Understand how Service Level Agreements are used to implement and improve processes
  • Gain insight to managing processes and external suppliers to deliver end-to-end services
  • PREREQUISITES

There are no prerequisites for the course and it is open to everyone. Executives and managers are encouraged to participate to better understand the potential benefits of ITIL® and project management best practices in their organization.

  • Education Credits

  • PMI® Global Registered Education Provider
  • 7 Professional Development Units (PDU)
  • About the Instructor

Bonnie has 25 years of professional experience working as a project manager, systems engineer, technical writer, curriculum developer, and professional consulting instructor. Bonnie holds a Master’s Certificate in Project Management, a Bachelor’s Degree in Education, and a Project Management Professional (PMP®) certification from the Project Management Institute (PMI®). She is a CompTIA® Certified Technical Trainer (CTT™), and holds the Myers-Briggs Type Indicator (MBTI®) and Strength Deployment Inventory (SDI®) qualifications. She is also an Apollo 13 ITSM Simulation facilitator and an IT Infrastructure Library (ITIL®) certified instructor. Through the use of dynamic simulations, group exercises and role-play, Bonnie's hands-on teaching style provides a creative, engaging, and exciting learning experience for her students.


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