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Constructive Conflict Management


[ Course No. ConManage - 1 Day]

  • COURSE OVERVIEW

Unmanaged conflict can tear teams and workplace relationships apart, negatively impacting organizational performance and results. It is critical that differences and concerns are understood and addressed in a constructive manner. Participants will discover their natural approach to conflict and learn to recognize others’ approach. This allows development of strategies to defuse conflict before major issues emerge.

  • At Course Completion

Participants will:

  • Develop the understanding and self-awareness to resolve inter-personal conflict
  • Learn a model for understanding how people with diverse styles react differently to conflict.
  • Understand how their own and others’ behaviors may be interpreted in different ways.
  • Discover a non-threatening way to communicate preferences and discuss differences.
  • Complete a self-assessment to determine their style and receive a personalized workbook

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